Q:What is comment box used for ?
You can write your requirements, some useful information in it, we will take attention to it.
Such as-----you can tell us your deadline time, your detail custom measurements, the color you want ,The small changes of the dress, etc
Q:Where is the comment box?
After you chose dress information, filled shipping address, above the button “place order”
Q:When can I receive the dress?
There are 2 shipping methods for you to choose:
Expedited shipping: Extra 19usd
5-10days later after your payment, it will be in your hands.
10-20days later after your payment, it will be in your hands.
Q:Will it charge more and takes longer time if I choose custom-made size rather than standsrd size?
No,we free custom-made for you,the delivery time is same
Q:What does the trim color mean?
Trim means the embellishment of the dress,such as beadings, embroidery, crystal, Applique, Hand-Made Flower, Lace, Paillette, Pattern, Rhinestone, Ruffles, Sashes Ribbons belt (belt is the main trim color)
Besides, if the dress have a different color strap, it will be the trim color rather than the embellishments.
Q:How to take measurements ?
--- Measure your size is not an easy task, neither too complex.
You can click the " measuerements" button at the right part of the item picture, there have pictures and letters lead you how to take measurements.
If you are not so familiar to use the scale, you might go to a tailor to do it so that the data you provide will be more accurate for us to make your dress
Q:What's the " hollow to floor"?
----The Hollow to Hem size is measured from neck hollow(same as top shoulder), through the nipple to the dress hem where you want it falls.This size is used to determine the dress length. And if the dress you want is full length, then you can get this dress from top shoulder to floor directly, with shoes on pls.
Q:Can I see fabric swatches before ordering?
We do have fabric swatches available , they are free, but you need to pay the shipping cost $30usd.
Q:Will I be charged custom import fee?
Don't worry about it. We will declare the dress as a gift or sample and with low value on the parcel if you just order 1 or 2 dresses at the same time, most of time you needn't to pay any custom according to our experience.
But sometimes the Customs will recognize this, in this case, you will be charged with the import fee.
Q:What is a better time for the customers to call
We are 7 days of 24-hour shifts
You can call us freely during our business time
Q:How can I trust your product and service
---- We are professional dresses supplier from China and accept payment via PayPal, which is the most secure payment tool to protect buyers' rights when purchasing online. And we also have 3 days return policy to guarantee the item you receive is in high quality.
And this is not the end of the sale. You are free to contact us at any time for the usage and dress preserve knowledge and any other relevant inquiry.
Q:How about the Quality of your Dresses?
---- We provide complete one-stop shopping for all brides, bridesmaids, flower girl dresses , and all special occasion events, KissDresses inspects every gown and guarantees the condition. High quality, best price, and 100% satisfaction is our goal.
Q:What materials do you usually use on your dress products?
-----Chiffon: Delicate, sheer, and transparent -- made from silk or rayon.
with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps.
-----Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays.
----Satin:A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns.
----Silk: The most sought-after, cherished fiber for wedding dresses (and also the most expensive).
----Silk-Like Satin: A smooth silk satin, with a glossy front and matte back.
----Taffeta: Crisp and smooth, with a slight rib.
----Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).
----Lace:Traditionally, this openwork fabric was made by hand, and therefore a more expensive option amongst fabrics.
Today, lace can be made by machine, and can even be made with stretch or "give" incorporated into the fabric. Lace is loved by a majority of girls, and it symbols romanticism.
Q:Is your dress custom service free prior to the regular sale?
---- Yes, it’s total free custom size! And we recommend you to provide your detailed size like bust, waist, hips and hollow to hem etc. For your dress custom. This should be the right attitude of purchasing your wedding dress. We are in pursuit of perfection and hope you to join together!
Q:Can I have my bridal dress with other color rather than the one shown in the picture?
---- Of course, you can. You can appoint any color you like for your gown. And if the choice on our website do not have the one you want, you could leave a message on the "comment box" to tell us the color you want. What's more, any other requirements you can leave on the "comment box".
Q:I found good dresses style from runaway site which seems to be not available from KissDresses. Can I have it from you then?
---- Yes, we could custom it for you. And you should provide us clear images to show the detail of the dress like the front, back, right and left.
You are also suggested to provide the embellishment description and fabric you want to make sure the dress will be perfect. Last but not least, never forget to provide us your sizes for accurate custom.
And u can leave your wedding date on the message blank to be assured to receive your wedding gown in time.
Q:What’s the procedure of placing order from your site?
---- On our site, you can navigate to the product categories to overview various bridal dress styles. And when you have determined your selection, you just need to fill out the size details form and color, then add to shopping cart to checkout. Just take care of the rest online shopping procedures to finish your order. We will then send you the confirm email and process the order for you after your payment. You can also get started by checking our special offers from home page.
Q:Why custom wedding dress online? Is it safe and accurate enough?
---- It is the trend we do business online due to the e-commerce technology leap.
And it helps sellers to save costs of local store and release stock pressures. And all these saves are applied to you, our customers. So you can get a more reasonable price for online order. And what’s more, with the timely live chat, you can communicate with us and do consults clearly without disturb.
Any time, you are recommended to contact us for professional suggestions of your wedding plan.
Phone: USA/Canada:1-661-636-6263 UK:44-20-8133-5799E-mail: Service@kissdresses.com
(Also, you can click the Contact Us and send the email to contact with us)
Q:If the dress you received is different from picture, what should I do?
Your merchandise will be carefully inspected by us before it is shipped to you. If you find any flaw or damage you think was missed during our inspection, and if you find something different from the your order, such as color, style, fabric, pattern etc. You must email a digital picture of the it to firstname.lastname@example.org. If we should be charged with the mistake, we will make you satisfy as you demand. Please contact us within 3 days after receiving the dress. Failure to do so shall not be valid for any refund. For additional time, we will refuse to receive the dress. Please note that we are unable to accept responsibility for the dress being made to the wrong size if inaccurate measurements were given when placing the order.
Q:How To Preserve Your Dresses?
---- Do you know how to preserve your dresses? Don't think it's a complex and difficult thing! Just one sentence to remember: Hang up tidy without folds, keep away from sun and moist. The reason is dresses are made up of the fabric like satin and silk, which is very easy to become deformed under external physical pressure. Thus folds will make enduring crease to your dress, try to avoid it! Also, strong sunshine or moist will make the fabric denaturizing or mould. So REMEMBER to Hang up tidy without folds, keep away from sun and moist when you don't wear your dress.